Full Problem Resolution & Expert Customer Service

Proactive Care & Maintenance
We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
Our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Peace of Mind and Support When You Need It
For many businesses, IT support is just an afterthought –it’s not until a problem prevents employees from doing their work, that anyone realizes the importance of IT, also that help is needed. Our help desk is designed for one thing only – to provide best-in-class service and support to our clients, so you can enjoy peace of mind knowing that the right help is just a phone call away.
Our technicians can be contacted via phone, email or even web-based chat – so your employees can get the help they need quickly. Our technology certifications include:

Help Desk Support Covers:

• Desktop operating systems

• Microsoft applications

• Third party applications

• E-mail & Web browsers

• Thin clients and VDI

• Hardware troubleshooting

• Network troubleshooting

• Printer installation and support

• Mobile phones and tablets

• User administration

• Desktop performance problems

• Virus and malware infections